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CQ Store

CQ Digital Magazines & Zinio FAQs

(Frequently Asked Questions)

 

Q: I just subscribed, now what?

 

A: You will be receiving an email with a link to your first issue. The link will direct you to the Zinio site where you’ll create an account and set up your Zinio library. We suggest downloading Zinio Reader 4 - it will automatically download future issues to your desktop as they become available.

 

Q: I am a new subscriber who does not have an account with Zinio and I have not received an email with a link to my first issue.

 

A: If you have not received an email from Zinio in your inbox, please make sure to check your junkmail or spam folder. If it is not in your spam folder, please follow these instructions:


• Go to zinio.com
• Click on the "log in" text in the upper right-hand corner
• Set up your new account using this email address you placed your

   order with
• Choose a password
• Your account will be set up and you should be good to go.

 

We suggest downloading Zinio Reader 4 - it will automatically download future issues to your desktop Zinio library as they become available.

 

Q: What are my viewing and downloading options?

 

A: Zinio gives you two great ways to view your magazines on a computer: online using a web browser or offline using the Zinio Reader software.

 

The Online Reader gives you the ability to access your magazines from any web browser with Adobe Flash installed. To access your magazine, simply go to Zinio.com and click on My Library. Once you're in the My Library area you can click on the thumbnail image of your magazine to have it open in a new browser window. Note: a high speed internet connection is required.

 

The Offline Reader allows you to download your magazines onto your computer. Once downloaded, your magazines can be viewed without an internet connection. To get started, you need to install the Zinio Reader (compatible with Windows Vista/XP/2000 and Mac OS). You can download it by clicking here. Once the Zinio Reader is installed, any magazines that are available to you will download automatically. One benefit of the Offline Reader is that pages load more quickly because the magazine file is being read directly from your computer and not over an internet connection. (This is similar to downloading Adobe Acrobat Reader in order to view PDFs.)

 

It's completely your choice which version of the Reader you use. We encourage you to use either or both, depending on how you like to read.

 

Q: How do I read my magazine once I have it open?

 

A: The two most basic things you will need to know are how to move from page to page and how to zoom.

 

To move from page to page, use the left and right arrow keys at the top of the toolbar. Alternatively, you can use the left and right arrow keys on your keyboard or click on the lower corners of a magazine to flip through pages.

 

You can zoom on a page to view text more clearly. You can zoom by clicking anywhere on the page of the magazine or by clicking on the magnifying glass button (with the plus symbol) on the toolbar. While in zoom mode, you can click on the space bar to read a page and be taken to the top of the next page when you've reached the end of the current page. To zoom back to the standard two-page view, simply click anywhere on the magazine or click on the magnifying glass (with the minus symbol).

Once you get the hang of moving forward and back and zooming, you can explore other great navigational features such as the scrollbar and table of contents button. If you have the Offline Reader installed, you can click on the help button on your toolbar for more tips.

 

Q: How will I be able to access new issues?

 

A: You will receive an email notification as soon as a new issue becomes available. It will direct you to the My Library section on the Zinio website where you can view your magazine online or trigger it to download for offline viewing. If you have the Offline Reader installed and don't do anything, your magazine will download automatically at some point in the course of the day. By default, the Offline Reader periodically checks to see if there is anything new to download and automatically downloads it for you if there is!

 

Those are the basics! If you need further help, please take a look at this help section for quick answers to your questions. If you need further assistance, please contact us at support@zinio.com.

 

Q: How can I view my magazines on an iPhone or iTouch?

 

A: The Zinio iPhone app (also compatible with iPhone Touch) is now available as a free download from the Apple iTunes U.S. store. Availability in other countries will be coming soon. The app allows you to download Zinio publications directly to your iPhone when connected to a Wi-Fi network (required). During the initial, limited launch, users will have access to the current issue of several magazines, if available to their account. You can visit http://www.zinio.com/iphone for the most current list.

 

Access to our entire catalog of thousands of magazines and books will become available over time. We are working diligently to make all titles and past issues viewable. For the most current list of available titles, please open the app and tap the "Shop" tab at the bottom of the screen. We encourage you to install the app even if your current Zinio subscriptions are not yet available. All iPhone app users will receive a free sample issue of both VIVmag and PC Magazine. For more general information about the iPhone or to see a list of iPhone FAQ's, please click here.

 

Q: Can I print the magazine’s pages?

 

A: Yes, you can print any pages you’d like.

 

Q: I have not received my new password or the one I have received is not working.

 

A: If you are not receiving an email from Zinio in your inbox, please make sure to check your junkmail or spam folder. If you still cannot locate the password reset email there, please call 888.946.4666 for prompt assistance. Our hours of support are M-F, 7am-6pm Pacific.

 

If you have received a password reset email but it is not being accepted, please make sure that if you are copying and pasting the password you are not highlighting an extra space after the password. Pasting the password with the extra space will add an extra character when trying to change your password. If you are manually typing the password, please note that the password is case-sensistive, which means that you will need to type upper and lower-case letters, as necessary.

 

Q: Why did I miss an issue?

 

A: If you miss an issue, please contact Zinio Customer support at support@zinio.com or 888-946-4666. Let us know which issue you missed so we can look into the reason why and help you make sure that it doesn’t happen again.

 

Q: Why am I receiving this magazine? I never ordered it.

 

A: If you received an email about the digital version of ESPN The Magazine, Cosmopolitan, Seventeen, Popular Mechanics, Jet, Ebony, or Marie Claire but never ordered this magazine, you are receiving a complimentary subscription to the magazine. You may be receiving it as part of a special promotion by the publisher or because you've opted in for promotional offers from a service such as Vista Print. This magazine subscription is free for you to enjoy! Just follow the instructions in the email to get started viewing your subscription. If you are not interested in this free subscription and would like to cancel, please click here with your request: support@zinio.com. Please make sure you email us from the address you want unsubscribed or note that address in your email.

 

If you are receiving the digital version of a magazine that you thought you purchased recently in print format, you may have accidentily purchased the digital version. If you think that may be the case or are unsure, simply contact us and we'll help get information about your subscription.

 

Q: How can I download a magazine again?

 

A: To re-download your magazine, go to Zinio.com and do the following:

1. Click on "My Library" in the upper right corner (you may be asked to sign in).

 

2. On the My Library page, scroll down to the very bottom. Just above the footer you'll see "Using legacy zinio reader 3? turn on zr3 features: Click Here". Click on that link.

 

3. Click the "Edit" button at the top of the page. You'll see buttons appear beneath each magazine cover. To add a magazine to your download queue, simply click "flag item for download". [Tip: use the list view to quickly add multiple items to your download queue. To add all items in the list, check the box in the upper left corner of the list, then click on the "flag item for download" button at the bottom of the list.]

 

4. Launch the Zinio Reader 3 and Press "M" to check for New Publications (PC) or click the down arrow in the Zinio toolbar at the top (Mac). Zinio Delivery Manager will open and download your publication.

 

Q: I have more than one Zinio account and cannot download my magazine.

 

A: If you have more than one Zinio account, we can merge them into one account. Please let us know what email addresses your accounts are registered to and which email address you prefer as you master Zinio login. Once merged, you will be able to view all your magazines.

 

Please send your request to support@zinio.com

 

Q: How can I view my magazine in a web browser? How can I view it offline?

 

A: Once you've created a Zinio account, you'll be able to access the magazine in two ways: with the online (web browser) version of the Zinio Reader, or with the downloadable software version of the Zinio Reader.

 

1. To view your issue online through a web browser, simply login at www.zinio.com and click on My Library in the blue Welcome box in the upper right area of the homepage. Then, click on the cover of the magazine you want to read and it will open in a new browser window.

 

2. To download the Zinio Reader to read your issue offline, please click on the following link and run the program: http://www.zinio.com/getreader. Please use the same email and password you used to create your Zinio account.

Once installed, your magazines will download to your computer. After the initial download, you will be able to read them even if you are not connected to the internet.

 

Q: Why am I unable to install Zinio Reader 4 from the download page?

 

A: In some cases, users may need to manually install Zinio Reader 4 in two separate steps Please follow these steps to install Zinio Reader 4:.

1. Download and install Adobe AIR by clicking here.
2. Save the Zinio Reader 4 installation file by clicking here.
3. Run the installation file.

 

Q: Is the Zinio Reader compatible with Linux, iPhone, Kindle, Blackberry, or any PDA?

 

A: The online (web browser) version of the Zinio Reader is compatible on systems with Adobe Flash 9 or higher installed. Linux users can use this version. The offline version of the Reader, which you can use whether or not you're connected to the internet, is currently compatible with Windows (2000/XP/Vista) and Mac OS (10.3 or higher). An initial release of the Zinio Reader for Apple iPhone and iTouch is now available and can be downloaded from the iPhone App Store. The Zinio Reader is not compatible with Windows Mobile, Blackberry (or other PDA's) or reading devices such as the Kindle, Nook, or Sony Reader.

 

Q: How can I change the location where my magazines are stored?

 

A: The publication files are located in the My Zinio Library on the C: drive. This folder is located in the My Documents folder and has a shortcut on the desktop.

 

The publication files are downloaded to the following location: C:\Documents and Settings\username\My Documents\My Zinio Library

 

Depending on what you want, there are two things you can do to move these files: 1. Move individual publications after they've been downloaded, or 2. Change the location of your My Zinio Library where Zinio downloads your publications.

 

1. MOVING INDIVIDUAL PUBLICATIONS. It is easy to move publication files to a different location on your computer, or to a storage device. The publication files are located in a folder on your C: drive called My Zinio Library, which should have a shortcut on your desktop. Simply open that folder, and copy the files as you would any other files you wish to move or save to disk.

 

2. CHANGING THE "My Zinio Library" FOLDER LOCATION. To move the My Zinio Library, you first need to edit your "registry" so that the Zinio Deliver Manager knows where to find the folder.
a. Click Start --> Run and type "regedit".
b. Your registry will open. On the left, click on: HKEY_CURRENT_USER --> Software --> Zinio --> Reader --> Preferences
c. On the right, locate the file called MyMagsDir.
d. Right click on MyMagsDir and choose "Modify."
e. Change the value data to the path where you want your My Zinio Library folder.
f. Close the registry and restart your computer.

 

You can now move the My Zinio Library folder to this location, and any future publications will download to the folder in its new location.

 

Q: Can I have the Zinio Reader installed on more than one computer?

 

A: Yes. It is no problem to have your magazine on more than one computer. First, install the Zinio Reader on both computers. Note: when you go to the zinio.com website to install, make sure you log in to the website using the same account (same username and password) from both machines. Once installed, your magazine subscription will be automatically delivered to one computer, and you will need to manually download it on the second computer (which is easy to do). Which computer gets the magazine automatically? The computer that is turned on and happens to ping the zinio.com server first after the magazine becomes available will get it automatically. (Remember that the Zinio Delivery Manager will automatically retrieve the issue only if you leave the auto-delivery option turned on.) For the second computer, to get the issue manually, go to http://www.zinio.com/gncmylibrary and choose the option to download the magazine again.

 

Q: Is there an expiration or limit to how many times I can view my publications?

 

A: No. There is no expiration and no limit to how many times you can view your magazines!

 

Q: Can the magazine be downloaded as a PDF file?

 

A: No. Your digital edition of PC Magazine can be saved to your computer and viewed using the offline reader. It is saved in Zinio (.zno) format, which is optimized to give you a rich magazine reading experience using the Zinio Reader.

 

Q: Why am I getting sample issues of other magazines?

 

A: Zinio occasionally drops free samples of other magazines in your library to view. If you’re not interested in viewing – simply delete the issue.

 

Q: I can’t find the answer to my question here – who do I contact?

 

A: Here’s the Zinio customer service contact information for any additional questions: Zinio Customer support at support@zinio.com or 888-946-4666.

 

While Zinio will most likely be able to answer your question or remedy you problem regarding our digital magazines a bit quicker than we can, CQ Communications is always ready to assist you at circulation@cqcomm.com or 800-853-9797.